Performance Improvement for Senior Living Operators
We help North American senior living organizations improve quality, operating performance, and occupancy results—from stabilized portfolios to new developments preparing for successful lease-up and long-term performance.
Senior Living Pro partners with for-profit senior living operators to strengthen operational quality, leadership effectiveness, and KPI performance—resulting in healthier communities, stronger teams, and sustainable occupancy results.
Management consulting and performance coaching for the senior living industry since 2011.
Improve PerformanceServices Offered
Focus on the Drivers of Sustainable Performance
- Improved quality of prospect and resident experience
- Stronger operational discipline and accountability
- Consistent KPI performance across occupancy, sales, and operations
- Confident leadership teams equipped to execute
- Faster, smarter lease-up and stabilization for new developments
Learning Academy
Training and Coaching
On-demand and in-person Occupancy Performance and Leadership training and resources. Executive Directors, General Managers and Sales Professionals.
Practice Studio
Perfect Practice
ALL NEW AI platform sales simulator. AI enabled, fully interactive, sales simulator Practice Studio. The perfect way to sharpen skills and onboard Sales Counselors.
Mystery Shop
Customer Experience Evaluation
Learn from what is actually happening at the front lines versus the policies that are written.
Growth through knowledge.
Available North America wide.
Consulting
Developers and Operators
Faster, smarter lease-up and stabilization for new developments.
Strategic support for leadership performance.
Fractional CMO opportunity.
Ready to Improve Performance—Not Just Occupancy?
- Looking to improve quality and operational results
- Struggling with inconsistent KPI performance
- Preparing for or stabilizing a new development
We help senior living organizations turn strategy into measurable performance.
Experience That Translates Into Results
With over a decade of management consulting experience in senior living, we bring:
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Practical, operator-tested frameworks
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Deep understanding of senior living KPIs
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Real-world insight into what actually moves performance
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A coaching approach that builds internal capability—not dependence
Jodi Flanagan, Senior Living Pro
President
What our clients say...
Jodi's presentation skills are enviable - regardless of the subject matter, she can walk on a stage and mesmerize and engage an audience of any size. Jodi was practical, honest and had impeccable organizational skills.
Talia (Ferszt) Novik
Senior Marketing Communications Executive
What our clients say...
The training was absolutely fantastic! I can’t thank you enough for your time and support. We have been implementing all of your suggestions and admittedly we have a long way to go to get where we need to be, but your tools are great!
Tanya Pirie
Director of Operations St. Elizabeth Village
What our clients say...
Working with Jodi has been a wonderful experience. She has helped the retirement home succeed in many ways. Her style and work ethic makes Jodi a pleasure to work with.
Trish Talabis
Regional Director, Extendicare Assist & Marketing Consultant Extendicare Assist
What our clients say...
Jodi is so personable and understanding. I’ve always felt like she was in my corner working alongside to help me achieve my goals.
Holly Jordan
Director Community Relations peopleCare Communities Oakcrossing Retirement Living
What our clients say...
Jodi’s training presentations are spectacular. Her passion for the customer experience shines through as she presents her information with enthusiasm and is truly engaging. The content and tools are easy to understand and even easier to execute. Having had the opportunity to experience her training, I can say without a doubt that it has given me creative ideas and techniques to ensure that I am impactful in my Sales & Marketing goals and knowing that she is still there to support after the training is over has given me the confidence to succeed.
Nicole Almost
Sales & Marketing Consultant Extendicare Assist
What our clients say...
Jodi is so engaging, personable and full of knowledge. Hands down the best conference/training I’ve ever been to.
Renee Oystrick
Community Relations Manager, Autumnwood
What our clients say...
Wow!!! We spent 2 fabulous days with Jodi. While I am not new to the health care field and supporting the Senior population, I learned so much from a supportive sales perspective.
Jodi kept us engaged for the entire time and we enjoyed many good laughs. The take-away from the information was tremendous and will be instrumental in helping us support our seniors in our community.
Lyn Garnett
Administrator, Autumnwood
What our clients say...
I cannot speak highly enough of Senior Living Pro and the exceptional experience I've had with them. Jodi, the founder, has been instrumental in driving enthusiasm and excitement on my team of Senior Living Pro's. The level of dedication and passion she brings to her work is truly commendable.
From my first interaction with Senior Living Pro, it was evident that they have a great and robust understanding of this sector. The attention to detail in creating a supportive community is impressive, and it's clear that they genuinely care about the quality of life for seniors.
Justine Landry
Managers of Operations, Autumnwood
What our clients say...
Our organization recently spent two days with Seniors Living Pro. Jodi is an exceptional trainer and brings her experience to evoke collaborative and engaged thinking. Thanks for the inspiration!
Bradley Lukas
Regional Manager Operations, S&R Group
Ever notice how Prospects for senior living are stuck in an "I'm not ready yet" mindset?
This comprehensive guide walks Prospects through the difficult process of transitioning their lives and moving to a senior living community.
This is the perfect follow-up tool that can be sent to all Prospects and family members. Let this be your voice after they leave your residence.
Break down this complex decision into simple, easy to accomplish steps and show them that you are a professional who can be trusted.
Not sure where to start? Book a complimentary call with me.
Feel free to reach out and contact me today for a FREE discovery call.
CONTACT ME